Refund policy
Returns, Exchanges and Refunds
If something is not right, contact us within 7 days of receiving your order and we will do our best to help.
What we can accept back
To be eligible for a return or exchange, items must be:
- Unworn and unwashed, in their original condition
- With all original tags and packaging intact
- Accompanied by proof of purchase
What we cannot accept back
- Gold and fine jewellery
- Blouses, garments or sarees that have been stitched, altered, cut or customised
- Items damaged after delivery, or showing signs of wear
- Sale and clearance items
Damaged or incorrect items
If your order arrives damaged, or you received the wrong item, contact us within 48 hours with photographs and we will make it right.
How to start a return
Email info@aarathie.com or call +1 416-335-4653 with your order number and the reason for the return. Please do not send anything back before we have confirmed it with you.
Return shipping
Return postage is the customer's responsibility unless the return is due to our error or a faulty item. Returns may also be brought to our store in person during opening hours.
Refunds
Approved refunds are issued to the original payment method. Please allow time for your bank or card provider to process it. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
Exchanges are welcome within the same 7-day window, subject to the conditions above and to availability. Bridal and made-to-order pieces are excluded.
Order cancellations
Contact us as soon as possible if you need to cancel. Orders that have already been dispatched must be handled as a return.
Questions
Aarathie Super Centre
2250 Markham Rd, Scarborough, ON M1B 2W4
+1 416-335-4653 · info@aarathie.com
Open daily 11:00 AM – 8:00 PM